Sales and Delivery Conditions


www.pieceofblue.com is owned and operated by Piece of Blue, VAT no. 39136694 (hereinafter "Piece of Blue or www.pieceofblue.com”)

Piece of Blue
Åhavevej 77
8600 Silkeborg
Denmark
Email: info@pieceofblue.com
Phone: +45 87 22 34 55

These terms and conditions apply to purchases of goods on www.pieceofblue.com for delivery in Denmark and worldwide.

 

Ordering and payment
www.pieceofblue.com is open 24 hours a day - 7 days a week. It may happen that we close the shop for maintenance. You can only make purchases when the store is open and available.

To shop at www.pieceofblue.com you must be at least 18 years old and possess a valid credit card, which we accept. If you have not turned 18 years yet, you may still purchase items if you have obtained your guardian's consent or otherwise have a legal right to enter into the purchase.
You select the items you want to buy and put them in the "shopping cart/basket". You can right up to the time of order edit the contents of the shopping cart, and you can continuously check the contents and price of the goods. Any extra payments like shipping or debit card charges will first be calculated immediately before you are ready to pay.
When you are ready to order, click on "Go to check out" where you enter your name, address, email, telephone number, payment method and choose delivery method. You can change the contents of the shopping cart right up until you confirm your purchase. You confirm your purchase by clicking the button "Order and Pay". 

The purchase amount will be raised from your account when the product(s) is shipped.

At www.pieceofblue.com you can pay with the following creditcards:

VISA/Dankort
VISA
VISA Electron
Maestro
MasterCard
MasterCard Debit.

We pay the creditcard fee on all online orders.

 

Acknowledgement of receipt of order and order confirmation
When you order an item from us, you will receive an acknowledgment (order confirmation) of our receipt of your order.

 

Shipping terms
We ship all parcels in Denmark with GLS and outside of Denmark with UPS. We use insured parcel service and you receive a track & trace no. when we ship the order.

Denmark:
Free delivery on all orders. Delivery time is typically 1-2 business days.

Europe:
Delivery time is typically 2-5 business days and costs 10 EUR (approximately 75 DKK.) regardless of order amount.

Outside Europe:
Piece of Blue only ship to USA and Canada (approximately 150 DKK). Delivery times is typically 2-5 business days. 

NOTE: We reserve the right to cancel an order if freight costs to remote areas exceed a certain size.

Non-EU customers: 
Please note that local charges (custom duty, sales tax, etc.) may be added to your order, depending on region and local custom duties. These charges are at the customer's own expense.

 

Right of withdrawal

You have 14 days right of withdrawal, when you shop on pieceofblue.com. The right of withdrawal period expires 14 days after the day you received your product(s).

You must notify us within 14 days of the receipt, if you want to withdraw your purchase. In your message you must make it clear that you want to use your right of withdrawal. The announcement can be made through our model withdrawal form.

You cannot regret just by denying receipt of the product without informing us at the same time.

Use the following form if you wish to regret your purchase:

"To

pieceofblue.dk
Åhavevej 77
8600 Silkeborg
info@pieceofblue.com

I/We _____ hereby give notice that I/we _______ withdraw from my/our _______ contract of sale of the following goods _____/for the provision of the following service _______,

Ordered on ______/received on ______

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date"

 

If you want to withdraw from the contract, the product must be sent to:

Piece of Blue 
Åhavevej 77
8600 Silkeborg
Danmark

 

In return you should make sure that the goods are securely wrapped. You have the responsibility of the package / goods until Piece of Blue receives it. So, keep postal receipt and tracking number. You must pay the costs of returning the goods when you regret.

 

IMPORTANT
Please write with big letters "RETURN PARCEL" outside of the box/ parcel.

We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return the goods within 30 days.

We do not accept packages sent COD (cash on delivery)

Documentation of your purchase and return form:
You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form.

 

Refunds
When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase (excluding freight cost). The amount is always transferred to the same payment card as you paid the purchase with. 

NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

- You have actually taken the goods in use

- It has been damaged while you were responsible for it

- You have handled the goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate

- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type, etc.

 

Return right on used items
There is a 14 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer you have the right to take the goods into ”eyesight”, which is the same right that applies to a purchase realized in a physical store. You may after receipt only use the goods in a way so that you can maintain the shape, characteristics and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for a potential depreciation of the item. We preserve the right to value the item according to what we can get for it in a resale.

 

Complaints - If there is something wrong with the product 
Your purchase is covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.

In January 2016 there was adopted a new legislation in relation to the Consumer Complaints Act. We will allways suggest to contact us and solve any complaints but in case there is a dispute we cannot solve, we refer to the EU commission's home page - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/  

You must contact us within "reasonable time":
You must complain within "reasonable time" after you have discovered the defect. We recommend that you advertise as soon as possible, and within 2 months after the defect was discovered. You can complain by contacting us via email: info@pieceofblue.com. Depending on the specific situation, you will receive further instructions.

The product must be returned to:

Piece of Blue
Åhavevej 77
8600 Silkeborg
Denmark
Email: info@pieceofblue.com

When you return the item(s), please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form. It is not a requirement but it eases our casework and minimizes processing time for complaint.

 

By justified complaint we will refund reasonable freight costs
If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package / goods until Piece of Blue receives the package. So, keep postal receipt and tracking number.

Note: We do not accept packages sent COD (cash on delivery) or similar.

 

Privacy policy
We need the following information when you use our website for shopping:
Name, address, telephone number and e-mail address.

We only registrate and pass on personal data necessary for delivering the products to you.

The data is registered at Piece of Blue and will be kept for a period of five years. Afterwards the information will be deleted.

We cooperate with different companies which process and file data. These companies process data solely on our behalf and may not use personal data for their own purposes.

We cooperate solely with data processors within EU or within countries which provide the same level of protection.

The data controller on pieceofblue.com is owner, Carl-Peter Pedersen.

You have the right to get access to information registered about you.

If you believe the information to be incorrect you have the right to have the information rectified. In some cases we will have to delete your data if requested by you. It could for example be if the information is no longer necessary to the purpose we originally needed it for. 

Please contact us if you feel your personal data is not processed according to legislation.

Inquiries about this must be send to Piece of Blue via e-mail: info@pieceofblue.com.

 

Complaint procedure

If you want to complain about your purchase, please contact us on e-mail: info@pieceofblue.com or by phone: 87 22 34 55. If we, contrary to expectations, cannot find a solution, you can file a complaint with the Center for Klageløsning, Toldboden 2, 8800 Viborg, Denmark. www.forbrug.dk

Date of latest update: 03.23.2018